Browser-based technical issues are very common, and many can be resolved by refreshing or clearing cache.
How to Perform a Hard Browser Refresh
While on your browser window, perform a hard refresh by doing the following on Windows OS:
- Google Chrome or MS Edge: hold Shift and press F5
- Firefox: hold Ctrl and press F5
How to Clear Browser Cache and Cookies
Click the links below that correspond to the browser you are using to learn how to clear cache and cookies:
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