How to submit a HAR file, when requested, to troubleshooting streaming issues | DTD

Though most members report no issues with the Dash Plus live stream, we have found that a number of factors such as location in the world and network connection can cause issues with streaming quality.

First, please confirm if your computer, browser and network meet our minimum system requirements per this guide.

Next, please try the Firefox browser if you have only been trying Chrome, or vice versa.

Finally, if you are meeting the system requirements and have not experienced any relief with an alternate browser, please try the following steps:

1. Follow this guide to capture a HAR file: https://www.wowza.com/docs/get-help-for-wowza-player#generate-a-har-file
2. Send us your HAR file though a support ticket, by emailing it to [email protected] , or sending us a link to a public Dropbox or Google Drive attachment. This helps us forward it to our streaming providers to investigate further.

3. In your email, please let us know:
   -what country you are tuning in from
   -what network provider you use
   -if you use a Mac or PC

Our system will send an auto-response once we receive your email, which will confirm that we've received it, and you'll also receive a response from our team as soon as possible.